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Strict Refund Policy & Outage Remedies

Transparent gamified service delivery terms • StealTheScreen.com

Core Service Delivery Model: StealTheScreen.com provides instantaneous, irrevocable live broadcast screentime and a guaranteed 30-second shield. Once your creative is displayed, the service is fully rendered and non-refundable.

1. Non-Refundable Scenarios

  • Competitive Dethronement: You acknowledge that another advertiser outbidding or replacing your broadcast after your 30-second shield expires is the intended core gamified mechanic of the platform, not a failure of service.
  • Change of Mind or Creative Regret: Once an ad is submitted and crowned on the live billboard, airtime is irrevocably consumed.
  • External Traffic Variations: We guarantee verified real-time impressions and click telemetry, but we do not guarantee specific third-party sales or conversions.
  • Queue Overflow Credited to Wallet: Takeovers finalized when the broadcast queue reached its maximum capacity (10/10) that were automatically and fully credited ($1.00 USD paid = $1.00 USD digital credit) to the user's War Chest wallet balance.
  • Terms of Service Violations: Ads removed for violating prohibited content standards (malware, explicit material, fraud) are forfeit without refund.

2. Queue Capacity & Automatic Wallet Crediting Policy

To preserve spectator engagement and guarantee our 30-second minimum airtime SLA, our broadcast queue maintains a fixed ceiling of 10 waiting positions (MAX_QUEUE_CAP = 10).

Automatic Fulfillment Rule: If high bidding volume causes all 10 queue positions to become filled while a challenger's card checkout is finalizing, the system automatically and instantaneously credits 100% of the paid transaction amount ($1.00 USD paid = $1.00 USD digital credit) directly into the user's account handle as a permanent War Chest wallet balance.

No platform fees, payment processing fees, or cancellation penalties are deducted. Credited funds never expire and are immediately usable for instant 1-click takeovers as queue slots cycle.

Because 100% of the customer's monetary value is preserved in full and deposited directly into their digital account for live billboard execution, automatic wallet crediting constitutes complete agreed-upon operational fulfillment under these Terms and does not represent technical non-delivery, system failure, or valid grounds for payment cancellation, dispute, or bank chargeback claims.

3. Verified Technical Outage Remedies

If a catastrophic server failure or platform-wide technical outage prevents your ad from receiving its guaranteed 30-second minimum airtime SLA:

Guaranteed Technical Remedy:

We will immediately credit your War Chest with 100% of the paid bid amount or re-broadcast your creative during a peak traffic window at zero cost. To claim an outage remedy, submit your transaction ID and timestamp within 48 hours to: refunds@stealthescreen.com.